Privacy Policy

Effective Date: February 4, 2025

This Privacy Policy outlines how thegoodcoach.online (“we,” “us,” “our”) collects, uses, and protects your personal information. This policy applies to users who visit our website, located at thegoodcoach.online. By using our website, you consent to the collection and use of information as described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when using our website, including:

  • Name

  • Email address

  • Any additional information provided through contact forms or appointment booking tools

We also collect non-personal data via Google Analytics, Facebook Pixel, and Hotjar to improve website performance and user experience.

2. How We Use Your Information

We use the collected information to:

  • Facilitate communication between users and independent coaches

  • Respond to inquiries and provide customer support

  • Improve website functionality and user experience

  • Conduct website analytics and performance monitoring

3. Data Storage and Security

Personal data is securely stored on servers located in the United States and managed in compliance with British Columbia privacy laws (PIPEDA), GDPR (for EU/UK users), and other applicable privacy regulations. We do not sell, rent, or trade personal data.

4. Third-Party Sharing

We may share non-personal, anonymized* *** ** analytics data with third-party services, including Google, Facebook, and Hotjar, for tracking and performance analysis. No personal data is shared without user consent.

5. Your Rights

Users located in Canada, the EU, and other applicable jurisdictions have rights under PIPEDA and GDPR, including the right to:

  • Request access to personal data

  • Request corrections to inaccurate data

  • Request deletion of personal data, where applicable

  • Withdraw consent for data processing

For any privacy-related requests, please contact us at [email protected].

6. Deletion of Personal Data

Users may request the deletion of their personal data by contacting us at [email protected]. We are committed to processing such requests promptly and will delete personal data from our website within 60 days of receiving a valid request.

Users located in Canada, the EU, and other applicable jurisdictions have rights under PIPEDA and GDPR, including the right to:

  • Request access to personal data

  • Request corrections to inaccurate data

  • Request deletion of personal data, where applicable

  • Withdraw consent for data processing

For any privacy-related requests, please contact us at [email protected].

6. California Privacy Protection (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and share

  • The right to request deletion of your personal information

  • The right to opt-out of the sale of your personal information (though we do not sell personal data)

To exercise these rights, please contact us at [email protected].

7. Children’s Online Privacy Protection Act (COPPA) Compliance

Thegoodcoach.online does not target children under 13 years of age, nor do we knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it immediately. If you believe a minor has submitted personal data, please contact us at [email protected].